Checkout process overview

Table of Contents

• 1. Purpose

• 2. Procedure (Checkout process)

  • Summary

  • Shipping

Payment

Promo codes

1. Purpose

This SOP outlines the checkout process that customers have to go through when placing an order

2. Procedure (Checkout Process)

Summary

When a customer would like to place an order on JD Sports, they will need to go through the checkout process. A customer will only be able to go through the checkout process once they have added at least one item to their cart and they are logged in to their JD Sports profile. There are a total of 3 mandatory fields and 1 optional field when checking out:

• Shipping (mandatory)

• Payment (mandatory)

• Promo code (optional)

Shipping

The shipping field is used to add or select the delivery address or collection point that the customer wishes to have their parcel delivered to.

Deliver:

• The customer can either select a delivery address they have previously used or added to their JD Sports profile.

• When a customer chooses to add a new delivery address, they will need to start typing their delivery address, and the system will populate the address the customer is typing in full. The customer will then have to select one of the addresses being populated. If the customer’s address is not populating, they have the option to enter the address manually.

• Along with the address, the customer will need to add the recipient's name and mobile number.

Payment

The payment section is where the customer will be able to select the specific payment method/s they wish to use. The customer can select one of the following payment methods:

• TFG Money Account

• EFT / Capitec Pay (Stitch)

• Credit/debit card (PayU)

• Apple Pay

• Samsung Pay

• RCS Store Card

• Payflex (BNPL)

Split Payments 

When customers make a payment for an order, they can split the payment across multiple payment methods, when one of those payment methods is a TFG account. The customer can pay a portion of the order total using their TFG account, and the remaining balance will need to be covered by using one of our other payment methods.

It’s important to understand that when we process this transaction, we are taking the secondary payment (not the TFG account) and using it as a payment on the TFG account. The order total is then deducted from the TFG account in its entirety.

Promo codes 

The customer will be able to add a promo code at checkout. This is the only optional field in the checkout process. Once the customer applies a valid promo code to an order, the promo value will automatically be deducted from the order total.

Note:

• This SOP is a living document and should be reviewed and updated regularly to ensure accuracy and relevance.

• All employees involved in the process should be familiar with and adhere to this SOP.